Privacy Policy

Faces is a personalized skincare intelligence app operated by Skinphics LLC ("Faces," "we," "us," or "our"). Our contact address is team@faces.skin.

• Account information — your name, email address, and username when you create an account.
• Phone number — we use your phone number to sign you in with a one-time code. It is your primary account identifier.
• Profile data — date of birth, skin type, concerns, and preferences you enter voluntarily.
• Skin photos — selfies and product photos you submit for analysis. These are stored securely and used only to provide your skin assessment.
• Health and lab data — biomarker or lab values you choose to upload to your Skin Vault.
• Voice recordings — audio you record to send a voice message to your concierge. Recordings are transcribed and are not stored.
• Approximate location — if you grant permission, we take a single low-accuracy reading and convert it to a city name for regional product and climate-aware tips. We store only the city name. We never store your coordinates and never track your location in the background.
• Usage data — screen interactions, feature usage, and crash reports, used to improve the app.
• Device information — operating system version and device type, for compatibility purposes.

• Provide and personalize your skincare recommendations and AI concierge.
• Analyze skin photos to generate your skin assessment and track progress over time.
• Transcribe voice messages you record for your concierge.
• Send you notifications you opt into (routine reminders, tips).
• Respond to your support requests.

Faces uses third-party AI providers to analyze your skin photos and health data, generate personalized recommendations, and transcribe voice messages. We name them here so you know exactly where your data goes.

• Anthropic (Claude)— receives your skin photos, skin profile, concerns, routine and product history, any lab values you upload, and the messages you send your concierge, in order to generate responses and analysis. Anthropic's privacy policy: https://www.anthropic.com/privacy
• OpenAI— receives voice recordings you make in the app, solely to transcribe them to text. OpenAI's privacy policy: https://openai.com/policies/privacy-policy

Neither provider uses your data to train their models. We ask for your explicit consent before any of this processing begins, and we show you exactly what is shared on the consent screen in the app. You can request deletion of your data at any time (see Section 7).

Our AI recommendations are for informational purposes only and do not constitute medical advice.

We do not sell your personal data. We share data only in these circumstances:

• AI providers — Anthropic and OpenAI, as described in Section 4.
• Service providers — infrastructure and hosting providers (including Supabase for database storage) who are contractually bound to protect your data.
• Other members — reviews, comments, and profile details you choose to post publicly are visible to other Faces members.
• Legal obligations — if required by law or to protect the rights, safety, or property of Faces or others.
• Business transfer — if Faces is acquired or merged, your data may transfer to the successor entity with the same protections.

We retain your data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law.

You may at any time:

• Access your data by contacting us at team@faces.skin.
• Correct inaccurate data via the Edit Profile screen.
• Delete your account and all associated data from Settings → Delete account in the app.
• Export your data by emailing team@faces.skin.

If you are in the European Economic Area or California, you may have additional rights under GDPR or CCPA. Contact us to exercise them.

Faces is not directed to children under 13. We do not knowingly collect personal data from anyone under 13. If we learn we have collected data from a child under 13, we will delete it promptly.

We use industry-standard encryption in transit (TLS) and at rest. Skin photos and health data are stored in access-controlled environments. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.

We may update this policy. We will notify you via email or in-app notice before material changes take effect. Continued use of Faces after the effective date means you accept the updated policy.

Questions or requests: team@faces.skin
Skinphics LLC